Privacy Policy | Zippylo

Privacy Policy

Last updated: August 29, 2026

At Zippylo, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, browse our products, place an order, contact us, or otherwise interact with Zippylo.

It also explains how we use information, when it may be shared with service providers, how we protect information, and the choices you may have regarding your personal information.

By using zippylo.com, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about this policy or your personal information, please contact us at:

support@zippylo.com

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, information generated through your use of the website, and information received from service providers that help us operate our store.

The information we collect may include:

Information You Provide

Depending on how you interact with Zippylo, this may include:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Shipping address

  • Delivery information

  • Order details

  • Account information, if you create an account

  • Information you provide when contacting customer support

  • Information you submit through forms or other website features

We only request information that is reasonably necessary for the relevant business purpose.

2. Information Collected When You Place an Order

When you place an order through our website, we need certain information to process and fulfill your purchase.

This may include:

  • Your name

  • Email address

  • Phone number

  • Shipping address

  • Billing details

  • Products purchased

  • Order amount

  • Order number

  • Shipping and delivery information

This information allows us to process your order, arrange delivery, communicate with you about your purchase, and provide customer support.

3. Payment Information

Payments made through our online store may be processed by third-party payment providers.

Depending on the payment method you choose, payment providers may collect and process payment information according to their own privacy policies and terms.

Zippylo does not need to store your complete payment card information in order to process an order through the applicable payment provider.

Your payment information may be processed securely by the payment service provider used at checkout.

For payment-related questions, please contact us at:

support@zippylo.com

4. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Providing products and services

  • Arranging shipping and delivery

  • Sending order confirmations

  • Providing tracking information

  • Communicating about your order

  • Responding to customer support requests

  • Processing eligible exchanges

  • Maintaining customer accounts

  • Improving our website and shopping experience

  • Understanding how visitors interact with our website

  • Preventing fraud, abuse, and unauthorized activity

  • Maintaining website security

  • Complying with legal and regulatory obligations

  • Sending marketing communications where permitted and where applicable consent has been provided

We use information only for legitimate business purposes and as permitted by applicable law.

5. Customer Communications

When you place an order, we may contact you using the information associated with your order.

Order-related communications may include:

  • Order confirmation

  • Order updates

  • Shipping information

  • Tracking information

  • Delivery updates

  • Exchange-related communication

  • Customer support responses

These communications are necessary for managing your purchase and customer relationship.

6. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about Zippylo products, offers, new arrivals, or other store updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication.

Unsubscribing from promotional communications does not necessarily stop essential transactional communications, such as order confirmations, shipping updates, or customer service messages.

7. Cookies and Similar Technologies

Zippylo and the services used to operate our online store may use cookies and similar technologies.

Cookies can help our website:

  • Remember certain preferences

  • Keep products in your shopping cart

  • Support checkout functionality

  • Understand website usage

  • Improve website performance

  • Provide relevant features

  • Support analytics and marketing activities, where applicable

Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or marketing.

Cookie availability and consent requirements may vary depending on your location.

Where required, we may provide cookie consent or preference controls.

8. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store and process customer interactions.

Shopify may process personal information in connection with your use of our store, including information related to browsing, shopping, checkout, and orders.

Shopify's handling of personal information is also governed by its own privacy policies and terms.

You can learn more about Shopify's privacy practices through Shopify's privacy resources.

If Shopify Network Intelligence or other enhanced Shopify services are enabled on our store, additional disclosures and privacy controls may apply. Shopify specifically recommends reviewing the store's Customer Privacy settings and ensuring the published policy matches the store's actual configuration.

9. Service Providers and Third Parties

To operate Zippylo and provide products and services to customers, we may use third-party service providers.

These may include providers involved in:

  • Payment processing

  • Website hosting and ecommerce services

  • Order processing

  • Shipping and delivery

  • Customer support

  • Email communication

  • Website analytics

  • Marketing

  • Fraud prevention

  • Website security

  • Other services necessary to operate our business

These providers may process personal information only as necessary to provide their services, subject to their applicable terms and privacy practices.

We do not sell your personal information simply because you purchase from Zippylo.

However, depending on the services and privacy settings enabled on our store, certain data may be shared or processed for advertising, analytics, or other purposes where permitted by applicable law.

10. Information Sharing

We may share personal information when reasonably necessary to:

  • Process and fulfill your order

  • Complete payment transactions

  • Deliver your products

  • Provide customer support

  • Operate and maintain our website

  • Provide analytics or marketing services

  • Prevent fraud or security incidents

  • Comply with legal obligations

  • Protect our rights, customers, or business

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

11. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

If you believe your information or account has been compromised, please contact us promptly.

Email: support@zippylo.com

12. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Complete and maintain transaction records

  • Provide customer support

  • Meet accounting and business requirements

  • Prevent fraud

  • Resolve disputes

  • Comply with legal obligations

  • Enforce applicable agreements and policies

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

13. Your Privacy Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your data is processed

  • Withdraw certain consents

  • Opt out of certain marketing communications

  • Opt out of certain data sharing or targeted advertising activities where applicable

These rights may be subject to legal exceptions and verification requirements.

14. Requesting Access or Deletion

If you want to request access to or deletion of personal information held by Zippylo, contact us at:

support@zippylo.com

Please provide enough information for us to understand and verify your request.

Depending on the nature of the request and applicable law, we may need to verify your identity before completing the request.

Shopify provides merchants with tools for handling customer data access and deletion requests, but the applicable rights and obligations can vary depending on the customer's location.

15. Marketing Preferences

You can choose not to receive promotional emails by using the unsubscribe option included in marketing communications.

Even if you unsubscribe from marketing messages, we may still send important transactional communications related to:

  • Orders

  • Payments

  • Shipping

  • Delivery

  • Exchanges

  • Customer support

These communications are necessary to provide services related to your purchase.

16. Children's Privacy

Zippylo offers products intended for children and families, but our website is intended to be used by adults.

We do not knowingly request or intentionally collect personal information directly from children where prohibited by applicable law.

Parents or guardians who believe that a child has provided personal information to us should contact:

support@zippylo.com

We will review the request and take appropriate action where required by applicable law.

17. Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, or other resources.

If you click a third-party link, you will leave the Zippylo website.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Social Media

Zippylo may maintain or link to social media accounts and platforms.

Interactions with third-party social media platforms are governed by the privacy policies and terms of those platforms.

If you choose to interact with us through social media, information you provide or make publicly available may be visible according to the settings and policies of that platform.

19. International Data Processing

Depending on the services used to operate our store, personal information may be processed or stored in countries other than the country in which you live.

Different countries may have different privacy and data-protection laws.

Where required by applicable law, appropriate safeguards or other lawful mechanisms may apply to international transfers of personal information.

If you have questions about international processing of your information, contact:

support@zippylo.com

20. United States Privacy Rights

If you are located in certain U.S. states, you may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these rights may include:

  • Accessing personal information

  • Correcting inaccurate information

  • Requesting deletion

  • Opting out of certain data sharing

  • Opting out of certain targeted advertising

  • Exercising other applicable privacy rights

The availability of these rights depends on your location and whether the relevant law applies to your circumstances.

Shopify provides tools for merchants to configure privacy settings, including data-sharing opt-out functionality where applicable.

21. UK and European Privacy Rights

If you are located in the United Kingdom, European Economic Area, or another jurisdiction with applicable data-protection laws, you may have additional rights regarding your personal information.

Depending on the applicable law, these may include rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict certain processing

  • Object to certain processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

The specific rights available to you depend on applicable law and the circumstances of the processing.

If you are selling to customers in the UK or EEA, your privacy configuration may require additional disclosures, including legal bases for processing and, in some circumstances, representative or data-protection-officer information. Shopify recommends reviewing these requirements based on your actual markets and setup.

22. Legal Compliance

We may collect, use, retain, or disclose personal information where necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful governmental requests.

We may also process information when reasonably necessary to:

  • Detect or prevent fraud

  • Protect our customers

  • Protect our website and systems

  • Investigate misuse

  • Enforce our policies

  • Protect our legal rights

23. Business Changes

If Zippylo is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer would remain subject to applicable privacy and data-protection requirements.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website

  • New services or features

  • Changes to how information is processed

  • Changes to applicable legal requirements

  • Changes to third-party services used by our store

When we update this policy, we will revise the Last updated date at the top of this page.

We encourage you to review this page periodically.

25. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us.

Zippylo Customer Support

Email: support@zippylo.com

When contacting us regarding a privacy request, please provide sufficient information for us to understand and verify your request.

We will review and respond to privacy requests in accordance with applicable law.

Your Privacy Matters

We believe customers should be able to understand how their information is used when shopping online.

Our goal is to provide a transparent shopping experience while taking reasonable steps to protect the personal information entrusted to us.

Thank you for trusting Zippylo.

Zippylo

Thoughtful products for little ones. Made for everyday moments.