Return & Refund Policy | Zippylo
Return & Refund Policy
Last updated: August 29, 2026
At Zippylo, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains when an order may qualify for an exchange and how we handle products that arrive damaged, defective, or different from what was ordered.
Please read this policy carefully before placing your order.
If you have any questions about an order or exchange request, contact us at:
1. No General Returns
Zippylo does not accept general product returns.
We do not offer returns simply because you:
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Changed your mind
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No longer want the product
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Ordered the wrong product
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Selected an unsuitable option
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Found that the product is not what you expected based on personal preference
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No longer need the product
Because of this, please carefully review the product description, images, specifications, available options, and other product information before placing your order.
All sales are final unless the order qualifies for an exchange under this policy.
2. No General Refunds
Zippylo does not provide refunds for general returns or change-of-mind requests.
If you receive the correct product in acceptable condition, but later decide that you no longer want it, the order is not eligible for a refund or exchange.
Refunds are not offered as an alternative to our standard exchange process.
If you receive a wrong, defective, or damaged product, please contact us so we can review the issue and arrange an eligible exchange.
3. When Is an Exchange Available?
An exchange may be available if:
You received the wrong product
If the product you received is different from the product you ordered, please contact us and provide the required information so we can verify the issue.
Your product arrived defective
If your product has a manufacturing or functional defect when received, contact us so our team can review the issue.
Your product arrived damaged
If the product was damaged during delivery, please contact us as soon as possible after receiving the order.
In eligible cases, Zippylo will arrange an exchange for the affected product, subject to verification and product availability.
4. Exchange Request Timeframe
If you receive a wrong, defective, or damaged product, please contact us within 48 hours of delivery.
Early notification allows us to review the issue more efficiently and coordinate with the applicable fulfilment or delivery process.
To request an exchange, email:
Please include your order number and the required photographs or video evidence.
5. How to Request an Exchange
If you believe your order qualifies for an exchange, follow these steps:
Step 1 — Contact Us
Email support@zippylo.com within 48 hours of delivery.
Step 2 — Provide Your Order Number
Include the order number associated with the product.
Step 3 — Explain the Problem
Clearly describe whether:
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The wrong product was received
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The product is defective
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The product arrived damaged
Step 4 — Send Evidence
Depending on the issue, we may ask for:
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Clear photographs of the product
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Photographs of the packaging
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Photograph of the shipping label
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A short video demonstrating a defect, where applicable
Step 5 — Wait for Verification
Our team will review the information and determine whether the issue qualifies for an exchange.
Please do not send anything back before contacting us and receiving return/exchange instructions.
6. Wrong Product Received
If you receive a product that is different from the product you ordered, contact us within 48 hours of delivery.
Please provide:
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Order number
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Photograph of the product received
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Photograph of the packaging
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Photograph of the shipping label
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Description of the issue
After verification, if the wrong product was sent, we will arrange an exchange for the correct product, subject to availability.
You will not be asked to return the product without receiving instructions from our support team.
7. Defective Product
If your product arrives defective, contact us within 48 hours of delivery.
A defect should be clearly visible or demonstrable through photographs or video.
Our team may request additional information to understand the issue.
Once the issue is verified and approved, the affected product may be exchanged for the same product, subject to availability.
8. Damaged Product
If your package or product arrives damaged, please document the condition as soon as possible.
We recommend taking photographs of:
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The product
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The damaged area
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The outer packaging
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The shipping label
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Any visible damage to the parcel
Send the information to:
If the damage is verified as a delivery-related issue, we will arrange an eligible exchange.
9. Exchange Only — Not Refund
For approved cases involving a wrong, defective, or damaged product, the standard resolution is an exchange.
Zippylo does not automatically provide a cash refund or refund to the original payment method for these cases.
Our team will first attempt to arrange a replacement/exchange for the eligible product.
10. Exchange Product Availability
Exchanges are subject to product availability.
If the exact replacement product is unavailable, our customer support team will contact you and explain the available options.
Please contact us promptly so that we can begin reviewing your request.
11. Products Not Eligible for Exchange
An exchange will generally not be available for issues caused by:
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Change of mind
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Personal preference
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Incorrect product selection by the customer
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Ordering the wrong product voluntarily
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Normal wear and tear
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Accidental damage after delivery
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Misuse of the product
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Improper handling
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Failure to follow product instructions
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Damage caused after the product has been received
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Missing parts or accessories caused after delivery
Exchange eligibility is subject to verification.
12. Product Condition for Exchange
If an exchange is approved, we may require the original product, packaging, accessories, or other order-related materials to be retained until our support team provides further instructions.
Please do not discard the product or packaging before your exchange request has been reviewed.
If a return shipment is required for an approved exchange, our support team will provide the applicable instructions.
13. Return Shipping for Approved Exchanges
If Zippylo confirms that you received a wrong, defective, or damaged product and determines that the product needs to be returned for an exchange, we will provide instructions regarding the return shipment.
Please do not independently ship a product to an address unless our customer support team has instructed you to do so.
Any return or exchange shipment must follow the instructions provided by Zippylo.
14. Unauthorized Returns
Products sent back without first contacting our customer support team may not be accepted or processed.
If you believe your order qualifies for an exchange, please contact us first.
Email: support@zippylo.com
Our team will explain the next steps after reviewing your request.
15. Wrong Address or Failed Delivery
Orders shipped to an incorrect address because of incorrect or incomplete information provided by the customer are not considered defective or incorrect products.
Please carefully check your shipping details before completing your order.
If you notice an address mistake immediately after placing your order, contact us as soon as possible.
Once an order has shipped, changing the delivery address may not be possible.
16. Missing Package
A package that has not yet arrived is not automatically considered a defective or wrong product.
If your order is delayed, please first check the tracking information provided by the carrier.
Our normal delivery timeframe is 3–7 business days, although exceptional circumstances may extend delivery to up to 15 business days.
If you have concerns about a significantly delayed shipment, contact:
For complete delivery information, please review our Shipping Policy.
17. Exchanges and Shipping Delays
An exchange request can only be processed after the relevant product issue has been reviewed.
If an exchange is approved, additional processing and delivery time may be required for the replacement product.
Our support team will provide further information regarding the exchange process once your request has been verified.
18. No Change-of-Mind Exchanges
We do not offer exchanges simply because a customer has changed their mind.
For example, an exchange is generally not available because:
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You do not like the product after receiving it
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You ordered it by mistake
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You found another product you prefer
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You no longer need it
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You expected something different based on personal preference
Please review product information carefully before placing your order.
19. Sale & Promotional Orders
Products purchased during sales, promotions, or special offers remain subject to this Return & Refund Policy unless specific terms for the promotion state otherwise.
A promotional discount does not automatically create a separate return or refund entitlement.
Wrong, defective, or damaged products may still be reviewed for an eligible exchange under this policy.
20. Exchange Review Process
Every exchange request is reviewed based on the information provided.
Our team may consider:
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Order details
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Product information
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Delivery date
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Photographs
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Videos
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Packaging condition
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Shipping information
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The nature of the reported issue
We may request additional information if necessary.
Once the review is complete, we will communicate the next steps.
21. Contact Us Before Sending Anything Back
Please remember:
Do not send a product back without contacting Zippylo first.
If you believe your product qualifies for an exchange, contact:
Include your order number and a description of the problem.
This helps us identify your order and provide the correct instructions.
22. Policy Summary
For convenience, here is a simple summary of our policy:
| Situation | Resolution |
|---|---|
| Changed your mind | No return / No refund |
| Ordered the wrong product | No return / No refund |
| Product no longer wanted | No return / No refund |
| Wrong product received | Exchange after verification |
| Defective product received | Exchange after verification |
| Product damaged during delivery | Exchange after verification |
| Approved exchange | Replacement subject to availability |
| General refund request | Not available |
23. Our Goal
We understand that receiving a wrong or defective product can be frustrating.
Our goal is to make the exchange process as straightforward as possible when an issue is genuinely caused by an incorrect, defective, or damaged product.
Providing clear photographs, videos where requested, your order number, and contacting us promptly helps us resolve eligible issues more efficiently.
24. Changes to This Policy
Zippylo may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, fulfilment processes, or applicable requirements.
The latest version will always be published on this page.
The Last updated date at the top of this page indicates when the policy was most recently revised.
25. Contact Zippylo
If you have questions about this policy or believe your order qualifies for an exchange, please contact our customer support team.
Zippylo Customer Support
Email: support@zippylo.com
When contacting us, please include:
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Your order number
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Your name
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A brief description of the issue
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Photographs or video, where applicable
We will review your request and provide the next steps.
Thank You for Shopping with Zippylo
We appreciate your trust and want your shopping experience to be clear and straightforward.
Thank you for choosing Zippylo.
Thoughtful products for little ones. Made for everyday moments.
