Shipping Policy | Zippylo
Shipping Policy
Last updated: August 29, 2026
At Zippylo, we want your order to reach you safely and within the expected delivery timeframe. This Shipping Policy explains our order processing, delivery timelines, tracking, shipping delays, and what to do if you receive a wrong or defective product.
If you have any questions about your order or delivery, please contact our customer support team:
Email: support@zippylo.com
1. Order Processing
Once your order is successfully placed, we begin processing it for shipment.
Orders are normally processed within 1–3 business days. Processing time may vary slightly during weekends, public holidays, promotional periods, or unusually high order volumes.
Once your order has been processed and handed over for delivery, you will receive the available shipping or tracking information.
Please note that order processing time is separate from transit and delivery time.
2. Delivery Time
Our average delivery time is 3–7 business days after your order has been shipped.
Most orders arrive within this estimated timeframe. However, delivery times can occasionally be affected by circumstances outside our control.
In exceptional situations, including carrier delays, weather conditions, operational disruptions, holidays, or other unforeseen circumstances, delivery may take up to 15 business days.
We appreciate your patience in such situations and recommend allowing the full estimated timeframe before considering an order significantly delayed.
Our typical delivery timeframe:
Average delivery: 3–7 business days
Exceptional delays: Up to 15 business days
Delivery estimates are not guaranteed dates because the final delivery is handled by the applicable shipping carrier.
3. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery destination, order, product, and available shipping method.
If free shipping is offered for a particular order or promotion, the applicable terms will be displayed on the website or during checkout.
4. Order Tracking
When tracking is available for your shipment, tracking information will be provided once your order has been shipped.
Please note that tracking information may not become active immediately after shipment. It can take some time for the carrier to scan and update the shipment in its tracking system.
If your tracking information has not updated for a reasonable period or you have concerns about your delivery, please contact us.
Email: support@zippylo.com
Please include your order number whenever contacting us about an order.
5. Delivery Delays
We work to get your order delivered as quickly as possible, but occasional delays can happen.
Possible reasons include:
-
Shipping carrier delays
-
Severe weather
-
Public holidays
-
High shipping volumes
-
Transportation disruptions
-
Address-related issues
-
Customs or local delivery procedures, where applicable
-
Other unforeseen circumstances
Our normal delivery timeframe is 3–7 business days.
In exceptional circumstances, an order may take up to 15 business days to arrive.
If your order has not arrived within the expected timeframe, please contact us at support@zippylo.com so we can assist you.
6. Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you provide an incorrect, incomplete, or outdated address, delivery may be delayed or the package may be returned by the carrier.
If you notice an address error immediately after placing your order, contact us as soon as possible at:
We will make reasonable efforts to help before the order enters the shipping process.
However, once an order has been shipped, we may not be able to change the delivery address.
7. Delivery Attempts
The shipping carrier may make delivery attempts according to its standard procedures.
If nobody is available to receive the package, the carrier may leave delivery instructions, attempt delivery again, or take other action according to its local procedures.
Please follow any instructions provided by the carrier to avoid unnecessary delivery delays.
8. International Shipping
Where international shipping is available, delivery times may vary depending on the destination and applicable carrier services.
International shipments may require additional time due to customs procedures, local transportation, border processing, or other destination-specific requirements.
International delivery may therefore take longer than the standard estimated delivery timeframe.
9. Customs, Duties & Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
These charges, where applicable, are determined by the relevant authorities and may vary depending on the destination and order.
Customers may be responsible for applicable customs duties, taxes, or other charges imposed by their local authorities.
Zippylo does not control customs processing times or the amount of charges imposed by destination authorities.
10. No Returns
Zippylo does not accept general product returns.
Please carefully review the product information, description, specifications, and other available details before placing your order.
Once an order has been delivered, it cannot be returned simply because you have changed your mind, ordered the wrong item, or no longer require the product.
However, if you receive a wrong product or a defective/damaged product, you may be eligible for an exchange as described below.
11. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
To help us review the issue, please provide:
-
Your order number
-
A description of the issue
-
Clear photographs of the product received
-
A photograph of the shipping label/package, where applicable
After reviewing the information, if the product was sent incorrectly, we will arrange an exchange for the correct product, subject to availability and verification.
Please do not send the product back without first contacting our customer support team and receiving instructions.
Email: support@zippylo.com
12. Defective or Damaged Product
If your product arrives defective or damaged, please contact us promptly after delivery.
We may request photographs or videos showing:
-
The product
-
The defect or damage
-
The packaging
-
The shipping label
This information helps us verify the issue and determine the appropriate resolution.
If the product is confirmed to be defective or damaged, we will provide an exchange, subject to product availability and verification.
We do not provide a general return or refund for defective products; the applicable resolution is an exchange.
13. Exchange Conditions
Exchange requests are reviewed on a case-by-case basis to verify that the issue qualifies under this policy.
An exchange may be available when:
-
You received the wrong product.
-
The product arrived defective.
-
The product arrived damaged.
For an exchange request, please contact us as soon as possible after delivery.
The product may need to be returned according to the instructions provided by our support team before an exchange can be completed.
Do not ship any product back to us without contacting customer support first.
14. Products That Are Not Eligible for Exchange
Products may not qualify for an exchange when the issue is caused by:
-
Change of mind
-
Incorrect product selection by the customer
-
Incorrect size or preference, where applicable
-
Normal wear and tear
-
Damage caused after delivery through improper use
-
Damage caused by misuse or neglect
-
Failure to follow product instructions
-
Customer-provided incorrect shipping information
Exchange eligibility is subject to verification.
15. Exchange Availability
If an approved exchange product is unavailable, our customer support team will contact you regarding the available resolution.
We recommend contacting us as soon as possible after receiving an incorrect or defective product so we can review the issue promptly.
Customer Support: support@zippylo.com
16. Lost or Missing Package
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
-
Your usual delivery location
-
Your mailbox or entrance area
-
With household members
-
With neighbors, where appropriate
-
Any delivery instructions or notices from the carrier
If you still cannot locate your package, contact us with your order number and tracking information.
We will review the available shipping information and assist you with the next steps.
17. Multiple Shipments
In some cases, products from the same order may arrive separately.
This can happen when products are processed or shipped separately.
If your order has multiple shipments, you may receive separate tracking information where available.
Please allow the applicable delivery timeframe for each shipment before contacting us about a missing item.
18. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that a cancellation request will be successful once an order has entered processing or shipping.
Once an order has been shipped, cancellation may no longer be possible.
For cancellation assistance, contact:
19. Shipping Policy & Exchange Policy
Our shipping policy and exchange policy are designed to make our delivery process clear and straightforward.
To summarize:
Delivery:
Average delivery time is 3–7 business days.
Exceptional delays:
In some circumstances, delivery may take up to 15 business days.
Returns:
We do not accept general returns.
Wrong product:
Eligible for exchange after verification.
Defective/damaged product:
Eligible for exchange after verification.
For any issue with an order, please contact our support team at support@zippylo.com.
20. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, services, delivery methods, or business operations.
Any updated version will be posted on this page with a revised "Last updated" date.
We recommend reviewing this page periodically for the latest information.
21. Contact Zippylo
If you have questions about shipping, delivery, tracking, or an exchange request, our customer support team is available to assist you.
Zippylo Customer Support
Email: support@zippylo.com
When contacting us about an existing order, please provide your order number and a brief description of the issue.
This helps us review your request more efficiently.
Thank You for Choosing Zippylo
We appreciate your order and your trust in Zippylo.
Our goal is to provide a straightforward shopping experience and to make sure your order reaches you as smoothly as possible.
Zippylo
Thoughtful products for little ones. Made for everyday moments.
