Terms of Service | Zippylo

Terms of Service

Last updated: August 29, 2026

Welcome to Zippylo.

These Terms of Service govern your use of the Zippylo website, including browsing our website, viewing products, creating an account, placing an order, and using any services or features made available through our online store.

By accessing or using zippylo.com, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

Please read these terms carefully before using our store.

For questions regarding these Terms of Service, please contact:

support@zippylo.com

1. About Zippylo

Zippylo is an online retail store offering products for children, toddlers, families, and everyday use.

Our website allows customers to browse available products, learn about product features, and place orders through our online checkout.

These Terms of Service apply to all visitors, customers, and users of our website.

2. Acceptance of These Terms

By accessing, browsing, or purchasing from Zippylo, you confirm that you have read, understood, and agreed to these Terms of Service.

If you are purchasing products on behalf of another person, you confirm that you have the authority to place the order and accept these terms on their behalf.

If you do not agree to these terms, you should discontinue use of our website.

3. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to place an order through our website.

If you are under the applicable legal age in your location, you should use the website only with the involvement and permission of a parent or legal guardian where required.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method associated with the order.

4. Website Use

You may use the Zippylo website for lawful purposes only.

You agree not to:

  • Use the website for unlawful activities

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with website security or functionality

  • Introduce malicious software or harmful code

  • Copy or reproduce website content without permission

  • Use automated systems to collect website content without authorization

  • Attempt to disrupt the shopping experience of other customers

  • Misuse our website, products, services, or customer support channels

  • Provide false, misleading, or fraudulent information

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms of Service have been violated.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information displayed on our website are accurate and up to date.

However, minor variations may occur.

Product images may appear slightly different depending on your device, screen settings, lighting, photography conditions, or product batch.

We do not guarantee that every product image will appear exactly identical to the physical product.

If you have questions about a product before purchasing, please contact us at:

support@zippylo.com

6. Product Availability

Products displayed on our website are subject to availability.

We may change product availability, discontinue products, modify product specifications, or remove products from our website at any time.

If a product becomes unavailable after an order has been placed, we will contact the customer where appropriate and provide information regarding the available options.

7. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices displayed on the website are accurate.

However, in the event of an obvious pricing or listing error, we reserve the right to correct the error.

If an order has been placed at an obviously incorrect price, we may contact the customer before processing the order.

Applicable taxes, shipping charges, or other checkout costs will be displayed where applicable.

8. Orders

When you place an order through Zippylo, you are making a request to purchase the selected products at the price and terms displayed during checkout.

After submitting your order, you may receive an order confirmation.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been fully processed or shipped.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Payment problems

  • Incorrect customer information

  • Shipping restrictions

  • Technical errors

  • Other legitimate business or legal reasons

If we cancel an order after payment has been successfully processed, any applicable refund will be handled according to the circumstances and applicable requirements.

9. Customer Information

When placing an order, you agree to provide accurate and complete information.

This may include:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Shipping address

  • Payment information

  • Other information required to process your order

You are responsible for ensuring that your information is accurate.

Providing incorrect or incomplete information may result in shipping delays, failed delivery, or other order-related issues.

10. Payment

Orders must be paid using an available payment method offered during checkout.

Payment processing may be handled by third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may delay or cancel an order if payment cannot be successfully verified or processed.

11. Shipping & Delivery

Orders are generally delivered within 3–7 business days after shipment, subject to the shipping method and destination.

In exceptional circumstances, including carrier delays, weather conditions, holidays, operational disruptions, or other unforeseen events, delivery may take up to 15 business days.

Delivery estimates are not guaranteed delivery dates.

For complete information regarding delivery, tracking, delays, and shipping conditions, please review our Shipping Policy.

12. Returns, Refunds & Exchanges

Zippylo does not accept general product returns and does not provide general refunds for change-of-mind requests.

If you change your mind, order the wrong product, no longer require the product, or simply prefer another product, the order is generally not eligible for return, refund, or exchange.

However, if you receive:

  • A wrong product

  • A defective product

  • A damaged product

you may be eligible for an exchange after verification.

For complete information, please review our Return & Refund Policy.

13. Exchange Requests

If you receive a wrong, defective, or damaged product, please contact us within the timeframe specified in our Return & Refund Policy.

We may request photographs, videos, order details, packaging information, or other evidence to verify the issue.

Please do not send any product back without first contacting us and receiving instructions from our customer support team.

Approved exchanges are subject to product availability and verification.

14. Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

Before completing your purchase, please carefully review:

  • Name

  • Street/address information

  • City

  • State/region

  • Postal code

  • Country

  • Contact information

Zippylo is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

If you notice an address error shortly after placing your order, contact us immediately.

Email: support@zippylo.com

15. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Because orders may enter processing or shipping quickly, we cannot guarantee that every cancellation request can be completed.

Once an order has entered the shipping process, cancellation may no longer be possible.

16. Third-Party Services

Our store may use third-party services to help us operate our business.

These may include services related to:

  • Payment processing

  • Shipping

  • Order fulfillment

  • Website hosting

  • Analytics

  • Customer communication

  • Fraud prevention

  • Website security

  • Marketing

  • Other ecommerce functions

Your use of certain third-party services may also be subject to their own terms and policies.

17. Shopify

Zippylo's online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our online store, including features related to browsing, checkout, orders, and customer interactions.

Your use of our website may therefore involve services provided by Shopify and its related systems.

Additional terms and policies may apply to services provided directly by Shopify.

18. Intellectual Property

Unless otherwise stated, content available on the Zippylo website is owned by or licensed to Zippylo.

This may include:

  • Brand names

  • Logos

  • Website design

  • Text

  • Graphics

  • Product descriptions

  • Images

  • Page layouts

  • Website content

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

19. User-Submitted Information

If you voluntarily submit information, reviews, feedback, photographs, comments, or other content to Zippylo, you agree that you have the right to submit that content.

You should not submit content that:

  • Violates another person's rights

  • Contains unlawful material

  • Contains malicious software

  • Is fraudulent or misleading

  • Infringes intellectual property rights

  • Contains inappropriate or abusive material

We may moderate or remove user-submitted content where reasonably necessary or where required by applicable law.

20. Customer Reviews

If our website allows customer reviews, reviews should reflect genuine customer experiences.

We do not authorize customers to submit false, misleading, abusive, or fraudulent reviews.

Zippylo may remove reviews that violate applicable guidelines or laws.

Nothing in this section prevents customers from expressing genuine opinions about their experience.

21. Promotions and Discounts

From time to time, Zippylo may offer promotions, discounts, special pricing, or other promotional offers.

Each promotion may have additional terms and conditions.

Promotions may:

  • Have a specific validity period

  • Apply only to selected products

  • Require a minimum purchase

  • Be limited to one use per customer

  • Be subject to availability

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

22. Website Availability

We aim to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be available, uninterrupted, secure, or error-free.

Temporary interruptions may occur due to:

  • Maintenance

  • Software updates

  • Technical problems

  • Hosting issues

  • Internet connectivity

  • Security incidents

  • Third-party service interruptions

  • Other circumstances beyond our reasonable control

We may temporarily suspend or modify website features when necessary.

23. Errors and Corrections

Our website may occasionally contain typographical errors, inaccurate information, technical errors, or outdated information.

We reserve the right to correct errors and update information when identified.

This may include information related to:

  • Product descriptions

  • Prices

  • Availability

  • Promotions

  • Shipping information

  • Product specifications

We may make corrections without prior notice where reasonably necessary.

24. Limitation of Liability

To the extent permitted by applicable law, Zippylo will not be responsible for losses arising from circumstances outside our reasonable control.

This may include:

  • Carrier delays

  • Internet or network failures

  • Third-party service interruptions

  • Natural events

  • Government actions

  • Technical failures

  • Unauthorized third-party activity

  • Other events beyond our reasonable control

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your misuse of the website, violation of these Terms of Service, or violation of another person's rights.

This provision does not limit any rights or protections that cannot legally be limited.

26. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

Zippylo does not control third-party websites and is not responsible for their content, security, availability, terms, or privacy practices.

Your use of third-party websites is subject to the terms and policies of those websites.

27. Privacy

Your use of Zippylo is also subject to our Privacy Policy, which explains how we collect, use, and handle personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

28. Children's Products

Zippylo offers products intended for children and families.

However, our website and purchasing process are intended for adults or individuals legally capable of making purchases under applicable law.

Parents and guardians are responsible for determining whether a product is appropriate for a particular child.

Always follow the product-specific instructions, age recommendations, warnings, and safety information provided with a product where applicable.

29. Product Safety

Customers are responsible for reading and following applicable product instructions, warnings, age recommendations, care instructions, and safety information.

Products should be used only for their intended purpose.

If a product includes specific safety information, customers should review it before use.

If you have a question about the appropriate use of a product, contact us at:

support@zippylo.com

30. Force Majeure

Zippylo will not be considered responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Transportation disruptions

  • Labor disruptions

  • Internet or technology failures

  • Carrier interruptions

  • Public emergencies

  • Other unforeseen events

When such circumstances occur, we will make reasonable efforts to resume normal operations as soon as practical.

31. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our business

  • Changes to our products or services

  • Changes to our website

  • Changes to applicable laws

  • Changes to our policies

  • Changes to our operating procedures

The updated version will be published on this page with a revised Last updated date.

Your continued use of the website after updated terms are published may constitute acceptance of the revised terms to the extent permitted by applicable law.

32. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible.

The remaining provisions will continue to apply to the extent permitted by law.

33. No Waiver

If Zippylo does not immediately enforce a particular provision of these Terms of Service, this does not mean that Zippylo has permanently waived the right to enforce that provision later.

34. Governing Law

These Terms of Service are subject to the laws applicable to Zippylo and its business operations, except where applicable consumer-protection laws provide customers with mandatory rights that cannot be excluded.

If you are located in a jurisdiction with mandatory consumer-protection rights, nothing in these terms is intended to remove or restrict those rights.

35. Contact Us

If you have any questions about these Terms of Service, your order, our products, or any other matter relating to Zippylo, please contact us.

Zippylo Customer Support

Email: support@zippylo.com

For order-related questions, please include your order number whenever possible.

36. Agreement

By using zippylo.com, browsing our products, or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to comply with them, subject to any rights you may have under applicable law.

Thank you for choosing Zippylo.

Zippylo

Thoughtful products for little ones. Made for everyday moments.